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+917698122525

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Email Us

info@leelankit.com

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FAQ

Answers to most common questions about products, orders, shipments, and payments.
 1.) Is every piece really 925 sterling silver? Plus

Yes. Each item is cast-free, hand-forged from BIS-hallmarked 92.5 % silver and stamped accordingly. We never plate brass or mystery metals.

2.) Are the gemstones natural? Plus

Always. We source un-treated, conflict-free rough from trusted cutters worldwide and facet or cab them in-house at our Jaipur atelier.

3.) Will my jewellery tarnish? Plus

All sterling silver oxidises over time. Daily wear actually slows that process, but an airtight pouch and the polishing cloth we send will keep pieces bright.

4.) How long will my order take to arrive? Plus
  • India: 3–7 working days
  • International: 5–10 working days
  • Made-to-order or personalised items add 4–6 craft days.

5.) Can I exchange or return an item? Plus

Unused, non-custom pieces may be exchanged or returned for store credit within 7 days of delivery. You just cover return shipping; we handle the rest.

6.) The ring size I need isn’t listed—can you customise? Plus

Often, yes. Email us your size (US/UK/inside-diameter) and the style name. We’ll confirm feasibility, price, and time frame within 24 hours.


7.) I lost one earring. Can you make a single replacement? Plus

Happens! Send us a photo of the remaining piece; if the design is still in production, we’ll craft a mate at 50 % of the pair price.

8.) Are your artisans paid fair wages? Plus

Yes. Our Jaipur workshop follows a written fair-wage policy, provides health cover, and prohibits child labour. Many team members are second-generation with us.

9.) Is your packaging gift-ready? Plus

Every order arrives in a hand-printed cotton pouch inside a recyclable box—plastic-free and ready to gift. Add a note at checkout for a handwritten message.

10.) Which payments do you accept? Plus

UPI, credit/debit cards, NetBanking, and international cards via Stripe. Cash on Delivery is available within India on orders up to ₹10,000.

11.) Will the piece look exactly like the photo? Plus

Because each gem is natural and every surface is hand-hammered, slight variations in colour or texture are expected—and proof of authenticity.

12.) Do you offer wholesale or bulk gifting? Plus

Yes. Email info@leelankit.com with quantity, styles, and timeline. We accommodate corporate hampers, wedding favours, and boutique stockists.

13.) How do I track my order? Plus

You’ll receive a tracking link by email/SMS once the parcel leaves our studio. Live updates appear within 12 hours.

14.) Why the name “Leelankit”? Plus

In Sanskrit, Leela means divine play and Ankit means marked or inscribed—together, “joy engraved in silver,” the ethos of every piece we craft.

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